As we all continue to navigate the new normal of working remotely in the wake of the COVID-19 pandemic, you might have noticed that email has become an even more relied-upon method of communication. Part of the reason—it is quick, it is easy—and in this day and age, just about everyone has an email account. You might also have noticed, however, that during these unprecedented times, information management can quickly break down when everyone is relying on email as the primary means to communicate.
For internal communication, a solution to this problem can be relying upon other tools to leverage quick and informal communication. These tools allow for constant contact with your colleagues while working remotely. Many include the ability to use chat applications, make unscheduled calls, and conduct video chat with one another. The added benefit is that they can also help reduce the feelings of isolation and email overload.
For those firms using Office 365, Microsoft Teams is an available option. This gives you the capabilities to use individual and group chat functions and video and audio calls. For G-Suite users, you can use the G-Suite Hangout chat feature as an option. If your firm uses neither of these products, other options include using Slack or possibly your case management software. For instance, some case management software applications such as Rocket Matter include built-in chat features.
Using any of these options should help reduce the number of internal emails in your inbox, and hopefully, help you better manage the flow of information.