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Working Remotely Quick Tip—How to Manage Email Overload

Posted By Danielle M. Hall, Tuesday, March 24, 2020
Updated: Tuesday, March 31, 2020

As we all continue to navigate the new normal of working remotely in the wake of the COVID-19 pandemic, you might have noticed that email has become an even more relied-upon method of communication. Part of the reason—it is quick, it is easy—and in this day and age, just about everyone has an email account. You might also have noticed, however, that during these unprecedented times, information management can quickly break down when everyone is relying on email as the primary means to communicate.   


For internal communication, a solution to this problem can be relying upon other tools to leverage quick and informal communication. These tools allow for constant contact with your colleagues while working remotely. Many include the ability to use chat applications, make unscheduled calls, and conduct video chat with one another. The added benefit is that they can also help reduce the feelings of isolation and email overload.


For those firms using Office 365, Microsoft Teams is an available option. This gives you the capabilities to use individual and group chat functions and video and audio calls. For G-Suite users, you can use the G-Suite Hangout chat feature as an option. If your firm uses neither of these products, other options include using Slack or possibly your case management software. For instance, some case management software applications such as Rocket Matter include built-in chat features.  


Using any of these options should help reduce the number of internal emails in your inbox, and hopefully, help you better manage the flow of information.


Tags:  Author: Danielle M. Hall  COVID-19  G-Suite  internal email  Microsoft Teams  Office 365  Rocket Matter  Slack  working remotely 

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Comments on this post...

Sarah Carmody (Buckley) says...
Posted Tuesday, March 24, 2020
I don't feel this article has anything to do with managing email overload. Instead it is how to speak to other office members without emailing them.
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Robert R. Hiller Jr says...
Posted Wednesday, March 25, 2020
This topic....and other similar issues....could possibly be discussed at future KBA Town Hall sessions on ZOOM. PS: Today's town hall was excellent.
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Danielle M. Hall says...
Posted Tuesday, March 31, 2020
Thank you both for your feedback on this post. Mr. Hiller, this could definitely be discussed further. Ms. Carmody, thank you for your feed back as well. Hopefully this post helps members implement alternative communication methods to separate internal communication/information, cut back on staff emails, and allow for better management of their email inbox for outside communication. Based on the recommendations, however, please look for a post in the coming weeks about work/life balance while working remotely. I will be sure to include tips on email. Member feedback is much appreciated!
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