Here's the legal lowdown on document management software
BY NICOLE BLACK
Choosing the right technology tools for your law firm can be a confusing endeavor. After all, there are so many different types of software products available and so many choices to make when it comes to features, pricing and security. Sifting through the maze of information can be a time-consuming process that can quickly become overwhelming.
That’s why my goal with this new monthly legal technology column is to get lawyers up to speed on their legal software options. In each column, I’ll focus on a specific type of software—such as billing or contract analysis software—and explain the choices available, including features built into software suites and stand-alone platforms devoted to handling a particular law firm function.
Most of the software tools discussed will be those aimed at small and midsize firms, since large firms have very different, more complex needs. I’ll also focus primarily on cloud-based tools since even the most traditional software providers are transitioning many of their products to the cloud. Generic consumer-focused tools will not be discussed since legal-specific software is designed with lawyers’ needs in mind, both in terms of functionality and security, whereas consumer-focused software is not.
In this column, I’ll cover the document management software options for solo, small and midsize law firms. Because the practice of law is document-intensive, firms of all sizes have document management needs. Some rely on the foldering systems built into their word processing software, but most firms require a more robust system. That’s where document management software comes in.
Document management software is designed to provide a built-in organizational system for your documents. Documents can be associated with case files or matters, and access can be limited to certain firm users. Some more robust systems include document versioning and audit trails that track user access to documents. Document collaboration and sharing features are also built into some platforms and allow secure external sharing with clients, co-counsel, experts and more. Another feature included in some software products is the conversion of scanned documents into optical character recognition format, which creates searchable, indexed PDFs.
Your firm’s document management needs will depend in large part on the size of your law firm and the practice areas handled by your firm. Some practice areas are much more document-intensive and thus require more robust document management tools.
For solo and small-firm lawyers with practices that aren’t document-intensive—such as family lawyers, trust and estate lawyers, and criminal law attorneys—a stand-alone document management system is likely unnecessary. Instead, the document management features built into most law practice management systems such as Rocket Matter, Clio or MyCase (note that I am the legal technology evangelist with MyCase) will often be sufficient and more cost-effective than using both law practice management software and document management software.
The document management features built into law practice management software typically include the ability to store and associate documents with client matters, basic document versioning, and the ability to share documents using secure online portals. Some even allow document collaboration using secure communication portals, a functionality that is all the more important in the wake of ABA Formal Opinion 477, wherein the ABA Standing Committee on Ethics and Professional Responsibility concluded that particularly sensitive client information should no longer be shared using unencrypted email.
Of course, some small and midsize law firms have more complex document management requirements. Three leading stand-alone systems for such firms to consider are iManage, Worldox and Netdocs. Worldox and iManage have been around for years as premise-based solutions, and both recently rolled out cloud-based options. Netdocs, on the other hand, has always been a cloud-based solution. This means Netdocs was designed to work in, and take advantage of, cloud functionality from the very start, whereas Worldox and iManage’s cloud versions are based on functionality and features found in their premise-based software.
All three platforms provide advanced document management features. In addition, they also include robust document versioning, audit trails and OCR conversion from scans that permit document indexing and search features. Each also includes email management tools, knowledge management capabilities, and other features specific to larger firms, including key integrations with Office 365, e-discovery platforms, and more.
Finally, because all the document management systems discussed above—both the stand-alone and built-in options—are cloud-based, mobile document access is available no matter which software solution you choose. When your firm’s documents are securely stored in the cloud, you can easily and securely access those documents from any location via the mobile app of your chosen software program using any internet-enabled device.
With today’s document management software, gone are the days of scrambling to locate documents. Instead, you’ll be able to quickly and easily access, share and collaborate on your firm’s documents no matter where you are. Another bonus is that with cloud-based document management software, you’ll be well on your way to digitizing your firm’s documents, allowing your firm to easily transition to e-filing when it’s required in your jurisdiction.
So if you aren’t already using document management software in your law firm, what better time than now to make the move?
Nicole Black is a Rochester, New York, attorney, author, journalist and the legal technology evangelist at MyCase, legal practice management software for solo and small-firm lawyers. She is the nationally recognized author of Cloud Computing for Lawyers, and she co-authored Social Media for Lawyers: The Next Frontier.She also co-authored Criminal Law in New York, a Thomson West treatise. She writes regular columns for The Daily Record, Above the Law and Legal IT Pros, has authored hundreds of articles and regularly speaks at conferences regarding the intersection of law, mobile and cloud computing, and internet-based technology. She can be contacted at email@example.com.