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This page is updated from time to time as more questions come in. If you have a question that's not listed, please contact us here and we'll get back to you as soon as we are able.
Current Frequently Asked Questions(Click any question to display the answer—click again to hide.)
If you are using Internet Explorer (IE), we highly encourage you to update to IE8 or above to get the optimal browsing experience—not only for this site, but for general web browsing. Please view the FAQ below to determine which version you are using.
Questions on what to do next?
See the FAQ below
(this FAQ is assuming you have completed the FAQ above "Where do I renew my KBA membership?" and are in the process of renewing)
If your information is incorrect, please update it in the Billing Information portion and check the box shown below.
Q: Where can I find my open invoices, print receipts and invoices, and see my payment history?
Step 1: After logging in, go to the Manage Profile page.
Step 2: Under the category Invoicing, Payments, & History, click Invoices.
Step 3: You can now print your invoice(s) to send with a check payment or to keep in your records. You also have the option at this point to make a payment online using a credit or debit card by clicking the icon on the right.
Tip: If you have multiple open invoices and would like to pay them all at once, you can "check" them all and click Pay Selected Invoices using a credit or debit card.
Option 1 — Step 1:
From most anywhere on the site, you can access the sign in button at the top above the navigation menu (see image below).
Option 2 — Step 1 (Home page only):
You can log in from the Home page, on the right side just below the middle.
Step 2: Log in using your username that you've already been using. Your password, due to security reasons, has been reset. Please check your recent KBA Alert email with further login information. If you never received or no longer have access to the KBA Alert, you can click the "Forgot your password?" button and reset it that way.
If you've forgotten your username (it's usually your email), have never logged in, or have other issues, pleasecontact us here.
Log in to your KBA account. If you've forgotten your username (usually your email), have never logged in, or have other issues, please contact us here.
From the site's main navigation menu, please move your cursor over FOR OUR MEMBERS, and then click on Manage Profile. If you can't see the "Manage Profile" tab, you are not logged in and you should see "Where do I log in?" above.
(A direct link to the Manage Profile page is here:
Step1: Log in to your KBA account. You will be taken to Manage Profile. (Manage Profile is the default page upon logging in. If you aren't taken to Manage Profileimmediately after logging in, see how to get there manually: Manage Profile)
Step 2: Click "Edit Bio in your manage profile settings.
(A direct link to the Edit Bio page is here:
Step 3: Click "change" to update your password
Note: please have popup blockers turned off to change your password
(A direct link to the Change Password is here:
Log in to your KBA account. (For more information on logging in, please review the FAQ "Where do I log in/sign in?")
After logging in, please scroll to the top of the page so you can see the menu items and hover over
From there, you will click a link at the top of the content that says Click here to log in to Casemaker and you will be redirected to Casemaker.
Users may enter both personal and professional information in their profile. As a default, all information is visible to everyone; however, user may change what the public sees. By clicking on the "green padlock" next to each field, the user may make that information public (visible to everyone), members only (visible only to members), or private (not visible in profile).
To edit your Notification Preferences...
Step 1: Log into your account on the KBA website.
Step 2: Go to the Manage Profile page.
Step 3: Click the button or text that says Preferences and looks like a clipboard. There, you will find your notification preferences.
To get to the Manage Profile page at any time (while logged in), hover your mouse over the menu item "For Our Members" and one of the first items will be Manage Profile. This menu item displays only while logged in.
The KBA always welcomes feedback from its members. If you have an idea or suggestion for the KBA, please go to the Idea Box on the new website and tell us how we may improve.
Step 1: To access the Idea Box, members can go to
Step 2: Members may submit new ideas or vote on previously submitted ideas that you think would best serve the mission of the KBA.
Please go to http://windows.microsoft.com/en-us/internet-explorer/which-version-am-i-using to determine which version you are using and to find out how to update to the highest version for your operating system.
We will be updating this page from time to time as more questions come in. If you have a question that's not listed above, please contact us here and we'll get back to you as soon as we are able.